Customer Support on Pierre-Henry Soria – CTO Insights, Software Architecture & Product Leadershiphttps://blog.pierrehenry.be/tags/customer-support/Recent content in Customer Support on Pierre-Henry Soria – CTO Insights, Software Architecture & Product LeadershipHugoen-USCopyright © 2026, Pierre-Henry Soria.Fri, 21 Aug 2026 22:11:00 +1000How I Stay Close to Users Without Chasing Every Requesthttps://blog.pierrehenry.be/blog/how-i-stay-close-to-users-without-chasing-every-request/Fri, 21 Aug 2026 22:11:00 +1000https://blog.pierrehenry.be/blog/how-i-stay-close-to-users-without-chasing-every-request/A short feedback loop helps a product team listen, decide, and report back without filling every channel with promotional messages.How I Organize a Newsletter Without Overloading Supporthttps://blog.pierrehenry.be/blog/how-i-organize-a-newsletter-without-overloading-support/Thu, 04 May 2017 12:57:00 +0200https://blog.pierrehenry.be/blog/how-i-organize-a-newsletter-without-overloading-support/A well-run newsletter separates delivery, support, and unsubscribe requests while keeping a monitored route for genuine replies.